The Arcadia Education Group Limited

Materials and Staff

1. All lesson materials provided by The Arcadia Education Group Limited instructors, including textbooks and worksheets, remain the property of The Arcadia Education Group Limited. Unauthorized reproduction, distribution, or sharing without prior written consent from The Arcadia Education Group Limited is strictly prohibited. Some courses may require an additional fee for textbooks and other materials.
2. All issues related to lesson scheduling, payment, and logistics should be addressed with our Educational Consultants and Center Managers. The Arcadia Education Group Limited instructors are not responsible for these matters. Direct contact with instructors outside of lesson hours is discouraged; please arrange any necessary discussions through our front desk or via email at info@thearcadia.hk.
3. Only full-time employees, including teachers and counselors of The Arcadia Education Group Limited, are authorized to provide educational services at our centers.

School Admissions

1. The Arcadia Education Group Limited reserves the right to refuse admission to any student deemed detrimental to the welfare of the school.
2. Enrollment may be discontinued at any time due to poor attendance, unpaid tuition, disruptive behavior, or any actions that hinder school operations or other students’ learning experiences.

Lesson Reservations and Bookings

1. The Arcadia Education Group Limited operates on a first-come, first-served basis, confirmed by payment. Lessons verbally confirmed or past the confirmation deadline without payment may be released.
2. Payment is required before attending classes. Students arriving without prior payment may be denied class entry. Ensure payments are made before attending.
3. For future bookings, lessons must be confirmed and paid for within three working days or by the 24th of the current month, whichever is earlier.
4. Regular timeslots are held only for students booking three or more lessons monthly with the same teacher. Payment for the subsequent month’s lessons must be made no later than seven days before the new month begins.
5. Timeslots will not be held for students booking fewer than three monthly lessons with the same teacher. Compliance with our booking policy is necessary to retain a timeslot.
6. Students are encouraged to attend all scheduled sessions to maintain teaching progress and their reserved slots. Missing more than 30% of scheduled lessons may result in the loss of the reserved timeslot.
7. The Arcadia Education Group Limited does not offer make-up classes or refunds for absences due to school activities, field trips, illness (unless supported by a medical note), or scheduling conflicts.
8. Same-day bookings incur a $200 surcharge.
9. Lessons are non-transferable; only the student named at booking may attend.

Lesson Cancellations and Rescheduling

1. Lessons canceled at least 14 days in advance may be rescheduled or refunded.
2. For cancellations made 48 hours to 14 days before the scheduled lesson, we offer at least one rescheduling option within seven days of the original date. If no suitable rescheduling option is available, the lesson fee is forfeited.
3. Lessons canceled less than 48 hours before the scheduled time are non-refundable and cannot be rescheduled unless due to a medical emergency, supported by a doctor’s note.
4. Final decisions on rescheduling and refunds are at the discretion of The Arcadia Education Group Limited management.

Refunds

1. Full refunds are provided if a course is canceled before it starts.
2. Full or pro-rata refunds are issued if a course cannot be operated as scheduled, and students decline alternate arrangements, within one month of a refund request.
3. Pro-rata refunds are provided for courses discontinued after starting, as soon as possible and within one month of cessation.
4. Refund procedures are communicated via telephone or in writing, with receipts retained by students or parents after signing to acknowledge receipt. Refunds are made in cash or by cheque.

Adverse Weather Conditions

1. The center closes for typhoon signal No. 8 or above or black rainstorm warnings. Classes resume two hours after warnings are lowered.
2. In case of worsening weather conditions during class hours, students are dismissed early, and parents are informed of the dismissal time.
3. Lessons affected by adverse weather are rescheduled within 24 hours if possible; otherwise, they are not refunded or rescheduled.

The Arcadia Education Group Limited reserves the right to amend these policies and terms without prior notice.

Effective Date: November 1, 2024

Website Terms

1. Introduction

1.1 Access to most areas of the website does not require registration, but some areas are restricted to registered users only.

1.2 By accessing any part of the website, you agree to these terms, which are binding. If you do not agree, you must leave the website immediately.

1.3 The Arcadia Education Group Limited may revise this legal notice at any time by updating this posting. You should check the website regularly to review the current terms because they are binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages of the website.

2. License

2.1 You are permitted to print and download extracts from the website for your personal, non-commercial use only under the following conditions:

(a) no documents or related graphics on the website are modified in any way;

(b) no graphics on the website are used separately from the accompanying text;

(c) all copyright and trademark notices, along with this permission notice, appear in all copies.

2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on the website (including photographs, graphical images, text, and other elements) are owned by The Arcadia Education Group Limited or its licensors. Any use of the website materials other than in accordance with clause 2.1 for any purpose is prohibited. If you breach any of these terms, your permission to use the website automatically terminates and you must immediately destroy any downloaded or printed extracts from the website.

3. Service Access

3.1 The Arcadia Education Group Limited endeavors to ensure that the website is available 24 hours a day. However, we will not be liable if, for any reason, the website is unavailable at any time or for any period.

3.2 Access to the website may be suspended temporarily and without notice in the event of system failure, maintenance, repair, or for reasons beyond The Arcadia Education Group Limited’s control.

4. Visitor Material and Conduct

4.1 Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the website is considered non-confidential and non-proprietary. The Arcadia Education Group Limited has no obligations with respect to such material and is free to copy, disclose, distribute, incorporate, and otherwise use the material and all data, images, sounds, text, and other content embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from the website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, or which may cause annoyance or inconvenience;

(b) for which you have not obtained all necessary licenses and/or approvals;

(c) that constitutes or encourages conduct that would be considered a criminal offense, give rise to civil liability, or otherwise be contrary to the law or infringe the rights of any third party, in any country in the world;

(d) that is technically harmful (including, without limitation, computer viruses, Trojan horses, worms, harmful components, corrupted data, or other malicious software or harmful data).

4.3 The Arcadia Education Group Limited will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 4.2 or 4.3.

5. Links to and From Other Websites

5.1 Links to third-party websites on the The Arcadia Education Group Limited website are provided solely for your convenience. If you use these links, you leave the The Arcadia Education Group Limited website. The Arcadia Education Group Limited has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability.

5.2 If you wish to link to the The Arcadia Education Group Limited website, you may only do so on the basis that you link to, but do not replicate, the home page of our website, subject to the following conditions:

(a) you do not remove, distort, or otherwise alter the size or appearance of the The Arcadia Education Group Limited logo;

(b) you do not create a frame or any other browser or border environment around the website;

(c) you do not in any way imply that The Arcadia Education Group Limited is endorsing any products or services other than its own;

(d) you do not misrepresent your relationship with The Arcadia Education Group Limited nor present any other false information about The Arcadia Education Group Limited;

(e) you do not otherwise use any The Arcadia Education Group Limited trademark displayed on the website without express written permission from The Arcadia Education Group Limited;

(f) you do not link from a website that is not owned by you; and

(g) your website does not contain content that is distasteful, offensive, or controversial, infringes any intellectual property rights or other rights of any other person, or otherwise does not comply with all applicable laws and regulations.

The Arcadia Education Group Limited reserves the right to revoke the right granted in clause 5.2 for breach of these terms and to take any action it deems appropriate.

6. Governing Law and Jurisdiction

This legal notice shall be governed by and construed under the laws of the Hong Kong Special Administration Region. Disputes arising in connection with these legal notices shall be subject to the exclusive jurisdiction of the Hong Kong courts.

Effective Date: November 1, 2024

These terms and conditions are integral to managing interactions and services with The Arcadia Education Group Limited, ensuring clarity and understanding for all parties involved. They serve to protect both the rights of the institution and the rights of our students and their families. We encourage all users and participants to review these terms thoroughly and reach out with any questions or for further clarification.